FAQ & Help Center

Here you can find an immediate answer to our most commonly asked questions. If you still need help, send us a message. We are happy to help you! 

Email: hello@japancandybox.com

WhatsApp: +852 5487 3996

Facebook Messenger: Click here

All messages will be answered within 1 business day. Unfortunately, due to a high amount of requests we receive daily, we are not able to receive calls.

Do you ship to my country?

Yes! We ship to virtually every country in the world. The shipping is always free!

When will the next Japan Candy Box be sent?

We will start packing and shipping the boxes at the end of each month. You will receive an email confirmation with the tracking code once your box has been shipped.

I subscribed this month, which Japan Candy Box will I receive?

If you subscribe in February the first box you will receive will be the March Japan Candy Box, and if you subscribe in March you will receive the April Japan Candy Box and so on.

When will I get my Japan Candy Box?

After your box has been shipped the delivery time is usually around 2 weeks to most countries (Canada, UK, Germany, Central America and South America might take a bit longer). You can track the shipment using the tracking number sent to you by email.

How can I track my Japan Candy Box?

After your box has been shipped, you will receive a shipping confirmation message and a tracking number by email. You can use that number to check where your box is located. Please see this page for more information about tracking your box.

My Japan Candy Box items are slightly different from the pictures?

Some sweets and snacks included in the box arrive to us in sets, and usually each set includes a series of the item with slightly different packaging and flavors. Therefore you might receive an item in your box that may be a bit different from the ones pictured on our website.

How can I cancel my subscription?

You can cancel your subscription easily any time by either logging into your Japan Candy Box account. Please note that if you have already paid for the next Japan Candy Box and it has been assigned a tracking code, we cannot provide a refund. Also, the 3, 6 and 12 month plans cannot be cancelled or refunded after the first box has been shipped.