Privacy Policy & Terms

We at Japan Candy Box (“we”, “site”, “seller”) want to keep things easy and fair. Here is some legal text regarding our Terms & Conditions and the use of cookies and your registry data. Hopefully it’s not too boring! Here is a short version of what is included:

  •  You can use our site but not re-distribute any content commercially or remove things like logos from pictures
  • You should keep your payment information and shipping address up to date
  • By subscribing you understand that you will be charged either an initial payment or monthly payments until you cancel
  •  Boxes that have already been shipped cannot be returned or canceled
  • If you find a problem such as broken or missing item in your box, you should notify us immediately so we can send a replacement
  • We will store your information like shipping address and email address on our secure server
  • Your payment information will be stored on the secure servers of the payment processor (not on our site)
  • We use cookies on our site. Yummy!

If you need to know all the small details please read the full version:

By using, accessing, or purchasing from this website (“site”), which is owned and operated by ShopTilt Ltd (HK), you acknowledge that you have read, understood, and agree to the following Terms of Service.

Use of the Website

We give you permission to access and use the site for your personal use, and to copy, distribute, and transmit the content of this site only for your personal use. No systematic process for harvesting information from this site for any purpose, including any commercial purpose, is permitted. Any other use of the content of this site is strictly prohibited, unless authorized in writing. You further agree not to change or delete any proprietary notices from materials downloaded from this site.

Billing and Payments

As a subscriber, you agree to the following benefits and Terms: You must provide us and keep us up to date with accurate contact and payment information, including name, shipping address, and credit or debit card number. We save your payment information for ease of future shipments and charges. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. If your payment to us is returned for any reason, we may bill your account again directly and seek payment by another method including a mailed statement.

Your Subscription Contract

By purchasing any subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods, at the then-current subscription rate. To cancel your subscription at any time, you must update your user account at the site or email us. If you cancel your subscription, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.

Returns

Once your monthly box is shipped  from us the box or products included cannot be returned. Unclaimed shipments may be returned back to us and can be shipped again to the customer once without extra costs.

Risk of Loss

All missing or damaged shipments or items must be reported within 30 days of shipping to qualify for a replacement. Damaged items must be reported and include a photo in the message.

Privacy Policy

When signing up as a customer or creating an order the user becomes a customer. The given information will be registered for seller’s customer registry. The information will be used for development, production, contacting and other suitable uses. The information may also be used for seller’s marketing and research purposes. The information will not be passed on for third parties.

Customer registry

Registry keeper: ShopTilt Ltd (HK)
Registry name: JapanCandyBox.com customer registry.
The purpose of the registry: The customer has registered as a customer or ordered items from the seller.
The use of registry: The registry will be used to maintain the online store and store the orders. The information may be used for marketing and research.
Registry includes: First name, family name, address, postal code, city, country, phone number, email address, user name, password, date of registering, last login, IP address, previous orders and tracking numbers.
Registry confidentiality: The information cannot be passed on for third parties.
Registry protection: Registry is located on seller’s secure servers.

You can request the removal of your data from our registry or opt-out from all future email communications by emailing us at hello@japancandybox.com

Use of Cookies

Our Site may place a cookie on your computer. The purpose of a cookie is to tell the web server that you have returned to a particular page. The Site may use cookies in on-line catalogs to keep track of your status and contents of your shopping cart, or to retain information gathered in cookies to allow you access to password-protected areas of the Site.